Hookmetry support
Use Hookmetry support for technical, billing, account, privacy, and product questions. Provide identifiers and timestamps that allow investigation without exposing secrets.
Create a support request
- Open Contact Support or My Tickets in Hookmetry.
- Choose the category that best matches the request.
- Include the endpoint ID, webhook log ID, provider event ID, approximate time, and observed result.
- Describe the expected result and the troubleshooting already performed.
- Track replies and status in My Tickets when the request is associated with an account.
Do not include
- Passwords or bearer tokens.
- Full webhook signing secrets.
- Unredacted payment or identity data that is not needed for the investigation.
- Private keys or production database credentials.
Contact addresses
| Purpose | Contact |
|---|---|
| Product and technical support | support@hookmetry.com |
| Privacy requests | privacy@hookmetry.com |
| Legal questions | legal@hookmetry.com |
Urgent production issues
State the production impact, start time, affected endpoints, current workaround, and whether delivery is still failing. Use your provider and application logs to preserve evidence while the issue is investigated.