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Privacy Policy

Last updated: March 17, 2026

1. Introduction

Hookmetry ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our webhook telemetry platform.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us when you:

  • Create an account (name, email address, password)
  • Subscribe to a paid plan (billing information, payment details)
  • Contact our support team (name, email, support inquiries)
  • Participate in surveys or promotions

2.2 Webhook Data

When you use our Service to debug webhooks, we collect and store:

  • Webhook payloads (request bodies)
  • HTTP headers
  • Request metadata (timestamp, source IP, user agent)
  • Validation results and diagnostic information
  • Endpoint configurations and secrets

Important: Webhook data is stored according to your plan's retention period and is automatically deleted after expiration.

2.3 Usage Information

We automatically collect certain information about your use of the Service:

  • Request counts and quota usage
  • Feature usage patterns
  • Browser type and version
  • Device information
  • IP addresses
  • Access times and referring URLs

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for various purposes:

  • Service Provision: To provide, maintain, and improve our webhook debugging features
  • Account Management: To create and manage your account
  • Billing: To process payments and manage subscriptions
  • Communication: To send service updates, security alerts, and support messages
  • Analytics: To understand usage patterns and improve our Service
  • Security: To detect, prevent, and address technical issues and fraudulent activity
  • Compliance: To comply with legal obligations
  • Marketing: With your consent, to send promotional materials (you can opt-out anytime)

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf:

  • Payment processors (LemonSqueezy and, where enabled, PhonePe)
  • Cloud hosting providers (AWS, Supabase, Redis Cloud)
  • Email service providers
  • Analytics platforms

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.4 What We Don't Do

We do NOT sell, rent, or trade your personal information or webhook data to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: TLS/SSL for data in transit, AES-256 for data at rest
  • Authentication: Secure password hashing (bcrypt)
  • Access Control: Role-based access controls and least privilege principle
  • Monitoring: Continuous security monitoring and logging
  • Regular Audits: Security assessments and vulnerability scanning

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

6.1 Webhook Logs

Webhook logs are retained according to your subscription plan:

  • Free Plan: 3 days
  • Pro Plan: 14 days
  • Team Plan: 30 days

6.2 Account Information

We retain your account information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Export: Request a copy of your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us at privacy@hookmetry.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to be informed about data collection and use
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

We process your data based on: (1) your consent, (2) contract performance, (3) legal obligations, or (4) legitimate interests.

11. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of sale of personal information (we do not sell data)
  • Right to deletion of personal information
  • Right to non-discrimination for exercising CCPA rights

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also send you an email notification for material changes. You are advised to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Team
Business Name: Hookmetry
Owner: Gautam Govind (Sole Proprietor)
Correspondence Address: Near Gupta Market, Parmanand Pur Lal, Mahua, Vaishali, Bihar, India
Grievance Officer: Gautam Govind
Phone: +91 8709734856
Email: privacy@hookmetry.com
Support: support@hookmetry.com

Your Privacy Matters

We are committed to transparency and protecting your privacy. If you have any concerns or questions about how we handle your data, please don't hesitate to contact our privacy team.