14-Day Money-Back Guarantee
We're confident you'll love Hookmetry. If you're not completely satisfied within the first 14 days, we'll refund your purchase—no questions asked.
Our Commitment to You
At Hookmetry, we stand behind our product. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which we offer refunds for our services.
This policy applies to all paid subscriptions (Pro and Team plans) purchased through our website at hookmetry.com, including purchases processed by LemonSqueezy and, where enabled, PhonePe.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all new paid subscriptions (Pro and Team plans). If you're not satisfied with Hookmetry for any reason, you can request a full refund within 14 days of your initial purchase.
What's Covered:
- First-time subscriptions to Pro or Team plans
- Both monthly and annual billing cycles
- Full refund of the subscription price (100%)
- No questions asked—we trust your judgment
The 14-day guarantee period starts from the date of your initial payment. To request a refund, simply contact our support team with your account email and request details.
How to Request a Refund
Requesting a refund is simple and straightforward:
Contact our support team
Visit our contact support page and submit a refund request from your account email.
Include key details
Subject line: "Refund Request" • Your account email • Subscription plan (Pro or Team) • Purchase date (if known)
We process your request
Our team will verify eligibility and confirm your refund within 24-48 hours.
Receive your refund
Refunds are issued to your original payment method within 5-7 business days.
Refund Eligibility
To ensure fairness for all users, the following eligibility criteria apply:
Eligible for Refund:
- • Refund requested within 14 days of initial subscription purchase
- • First-time purchases of Pro or Team plans
- • Charges made in error or duplicate transactions
- • Service unavailable or critical features not working as described
- • Account charged after cancellation (if cancellation confirmed)
Not Eligible for Refund:
- • Refund requested more than 14 days after purchase
- • Subscription renewals (monthly or annual) after the first billing cycle
- • Plan downgrades or mid-cycle cancellations (prorated credit issued instead)
- • Usage-based overages or add-on services
- • Services already rendered (past billing cycles)
- • Violations of our Terms of Service
Cancellations vs. Refunds
It's important to understand the difference between canceling your subscription and requesting a refund:
Cancellation
When you cancel your subscription, you continue to have access until the end of your current billing period. No refund is issued for the remaining days.
Example: You cancel on March 15th, but your billing cycle ends April 1st. You keep Pro access until April 1st, then downgrade to Free.
Refund
When you request a refund (within 14 days), your payment is returned and your subscription is immediately canceled. Access to paid features ends upon refund approval.
Example: You request a refund on March 8th (5 days after purchase). We approve it, refund your payment, and you immediately return to the Free plan.
Important: To cancel your subscription, go to Settings → Billing in your dashboard. To request a refund, contact our support team.
Refund Processing Time
Once your refund request is approved, we process it immediately. However, the time it takes for the refund to appear in your account depends on your payment provider:
- Hookmetry Approval24-48 hours
- Payment Partner (LemonSqueezy or PhonePe)1-2 business days
- Your Bank/Card Provider3-5 business days
- Total Time (Typical)5-7 business days
In rare cases, refunds may take up to 10 business days depending on your bank's processing times. If you don't see the refund after 10 days, please contact your bank or our support team.
Partial Refunds & Pro-Rating
In certain situations, we may offer partial refunds or account credits:
- Plan Downgrades: If you downgrade from Team to Pro mid-cycle, we issue an account credit for the unused portion. This credit is applied to your next invoice.
- Service Outages: If Hookmetry experiences significant downtime (beyond our 99.9% SLA), we may offer prorated credits based on the outage duration.
- Billing Errors: If you were accidentally overcharged or billed incorrectly, we'll refund the difference immediately.
These credits appear in your account balance and are automatically applied to future invoices. You can view your credit balance in Settings → Billing.
Cancellation Terms
You may cancel your subscription at any time from your account billing settings. Cancellation stops future renewals and your paid features remain active until the end of the current billing cycle unless a refund is approved.
For payment disputes, failed refunds, or delayed settlement updates, contact us at support@hookmetry.com and include your payment reference, transaction date, and account email for faster resolution.
Special Circumstances
We understand that exceptional situations arise. If you have extenuating circumstances that fall outside our standard refund policy, please contact our support team. We review requests on a case-by-case basis and will work with you to find a fair solution.
Examples of Special Cases:
- • Extended service outages impacting your workflow
- • Medical emergencies or hardship situations
- • Technical issues preventing you from using the service
- • Duplicate or fraudulent charges
Questions or Concerns?
If you have any questions about this Refund Policy or need assistance with a refund request, we're here to help:
Business Address
Business Name: Hookmetry
Owner: Gautam Govind (Sole Proprietor)
Correspondence Address: Near Gupta Market, Parmanand Pur Lal, Mahua, Vaishali, Bihar, India
Phone: +91 8709734856
Email: support@hookmetry.com
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page and notify active subscribers via email.
Your continued use of Hookmetry after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy periodically.
Ready to Try Hookmetry Risk-Free?
14-day money-back guarantee • No credit card required for Free plan